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Don't be afraid of HIPAA, say nurse bloggers

Don't be afraid of HIPAA, say nurse bloggers

Picture of Angilee Shah

The Health Insurance Portability and Accountability Act of 1996 scares a lot of health professionals away from blogging and joining social media discussion because of its provisions protecting patient information. But three registered nurses at BlogWorld LA last week told health professionals that they can blog and converse online about their careers without fear.

Kim McAllister has been blogging at Emergiblog for six years. The fear of breaching HIPAA can stifle creativity and "take all the joy out of writing," she said. "But you can tell your story and write your narrative with worrying about your facility's ten-pound social media policy."

"HIPAA is certainly not something that you should let hold you back," said Jamie Davis, managing director of the ProMed Network. Davis has hosted hundreds of educational podcasts for health care professionals and said that the rules governing the use of social media and online publishing are still relatively new. "We are all helping to shape some of these policies through how we act," he said.

Registered nurses Jamie Davis, Terri Pollick and Kim McAllister discuss blogging and steering clear of HIPAA violations. (Photo by Angilee Shah)

One rule for health care professionals' online lives is obvious: "Don't disclose patient information ever," said McAllister. Don't disclose, name, weight, height, eye color -- any patient information that allows your reader to discern the identity of the patient you are discussing. Focus on your own observations, which will make you less likely to reveal information about those around you in your blog.

[Left: Jamie Davis, Terri Pollick and Kim McAllister at BlogWorld LA. Photo by Angilee Shah]

"It doesn't necessarily have to be 100 percent true. We can have composite patients, patients who never really existed," McAllister said. "I'd love to blog about every single patient who come through the doors in the ER. You should never blog about people. You should focus on the issues."

Terri Pollick, also known as Mother Jones, RN, is the blogger behind Nurse Rached's Place. She focused her comments on the more immediate platforms of Twitter and Facebook, where tweets and status updates are too often like "knee-jerk reflexes with a keyboard."

Pollick gave an example of a breach of HIPAA in social media. In 2009, an administrative assistant at a Mississippi nursing school lost her job when she tweeted a message to Governor Haley Barbour about his recent medical exam. Barbour tweeted out a call for ideas about cutting costs, and Jennifer Carter replied, "Schedule regular medical exams like everyone else instead of paying University Medical Center employees overtime to do it when clinics are usually closed."

"It's popular to be snarky. You get a lot of people to follow. But is it worth losing your job?" Pollick asked. Even though Carter did not use Barbour's name, Twitter readers could see that she was replying to his tweet. "If people can connect the dots and draw correct conclusions of who the patient is, then it can be [a HIPAA violation]," said Pollick. Remember that identifying information includes websites and Twitter handles.

Like a small town doctor, health care professionals need to be careful about how they comment and converse in public settings. "I tell people it's ok to friend your patient [on Facebook]. But you have to use some common sense," Pollick said. For example, don't comment on a patient's status update about a health problem by asking, "Are you taking your medications?" This can be construed as a HIPAA violation because you are disclosing that the patient has been prescribed medication.

McAllister also advocated for transparency: "Be accountable. Put your name on your blog. The days of anonymity in health care blogs are over." Anonymous bloggers "cross the line routinely" and will have a lot of trouble if their institutions ever identify them as staffers. But if you put your real name on your blog, you might think a bit more critically about what you publish, which in turn will help you have more coherent and HIPAA-compliant posts.

"Feel now, blog later," McAllister says. "It behooves you to put a lot of time and space between you and an incident that has made you upset, even if it's only 24 hours."

McAllister's third rule: "Some things should just never be blogged about," she said. If you are trying hard to come up with a composite patient but the post just isn't working, "listen to your gut and don't write about it." She recalls having lost a young patient and deciding that it was not a good idea to blog about her experience. "Sometimes it's too personal or too soon," she said. Also, keep in mind that your writing can be used in malpractice suits, so follow your instincts about keeping certain cases out of your blog. 

McAllister's blogging rules apply to podcasting and video podcasting, Davis said. Redact irrelevant information but understand that HIPAA has important exceptions for education and training, he explained. While you might offer less information in a podcast than you would in grand rounds, you can still give enough information to help your readers and listeners learn something. But if you are streaming live, invite guests familiar with HIPAA regulations.

"If you're not sure," Davis said, "remind them of HIPAA. Just say, 'Remember patient confidentiality.'" If your podcast is produced ahead of time, you have more control and more responsibility to remove information that violates patient privacy.

Be careful about HIPAA, but don't over-react, Davis said. Breaches of patients privacy are often made worse by how institutions handle incidents, he said, citing the case of Doyle Byrnes, a nursing student who was dismissed for posting an image of a patient's placenta on Facebook. Byrnes challenged her dismissal in court and the story became national news, which placed the placenta photo, since removed from Facebook, all over the Internet. The court ultimately agreed with Byrnes, ruling that she should not have been dismissed because she was given permission to take the photo and the image did not reveal the patient's identity.

 "[The judge] said throwing them out of school was probably more disruptive than putting the picture up," Pollick said.

Are you a health professional who blogs or discusses your profession in social media? Read more about HIPAA and publishing online and let us know what you think in comments.

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Comments

Picture of Jamie Davis

I think that institutions have knee-jerk reactions to new technologies and communication avenues and just automatically say "no" whenever one of their employees tries to branch out in the way they promote health care and healthy lifestyles. What these organizations miss is that by having a two way communication channel with past, present and potential patients, outcomes are improved and everyone can be happier!

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Jamie, do you have any recommendations for how health professionals might negotiate with their institutions on this issue?

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I was contemplating starting a nursing blog. I wanted to share my experiences and thoughts, but was worried about HIPPA. Thanks to this post, I now have the confidence to begin blogging. I don't have any content yet, but I will soon. Feel free to check it out in the future: www.anursesjourney.com

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I am a retired RN. I know HIPPA. I just have a few questions. I was recently in the ER for a painful Knee. When I first got there I was asked what the problem
Was , vital signs were taken and I was aaked to sit I the waiting area. I was then called back to sit in a rapid room with another person. The nurse proceeded to ask personal questions about my other health problems and I then told her what medications I was on. I was taken to cray and then put in another room with 2 other patients and a mother waiting for her daughter. Then the registrar came and asked me about my insurance , asking me questions that Medicare asked. I felt very uncomfortable, answering all these questions in front if these woman. I worked ER and we never asked these questions in front of anyone. I felt that this personal information is no other persons business. Is this a HIPPA violation? I need another opinion.

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I write a blog and work at the local hospital. My blog was on addiction and carried no names, dates, or personal identifiers. I was purposefully vague. The hospital fired me anyway.

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Love your resources! I appreciate your details and depth writing style and all your eye cache points was so awesome.

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We had consultants from Medcurity came onsite for the first risk assessment, and then we did this year’s ourselves, on Medcurity. Reminded me of TurboTax – it pulls everything forward, then you still have to validate every item. But I feel a lot better about where we are from a HIPAA compliance standpoint.

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