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super-utilizers

Picture of Ryan White

“One important thing is to find your advocate,” veteran reporter John Gonzales told fellow journalists this week. “You got to find someone who is going to be there for you when you’re having trouble with access.”

Picture of Dan  Gorenstein

For three months this year, I spent time with some of the sickest, most expensive patients in America — the so-called "super-utilizers." During that time, I’ve learned about the great promise of programs to help such patients, and why innovations that both improve health and save money are so rare.

Picture of Ryan White

Health care's "super-utilizers" are very much in the news these days, as policymakers seek ways to curb spending. But programs that deliver durable results that save money are scarce, in part because many 'frequent fliers' suffer from an incredibly complex web of issues, often tied to early trauma.

Picture of Timothy  Darragh

A strongly reported series examining a new program targeting 'super-utilizers' in Pennsylvania debunks a number of myths about the system's sickest and most vulnerable patients. Timothy Darragh tells the story behind the story and the lessons he learned along the way.

Picture of William Heisel

Contributing editor William Heisel shares a few of his favorite health stories from the past year in the first of two posts.

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